3月5日 M.K.H 210
This review is for OKX - UAEIf there were an option to give this app less than one star, I would absolutely choose it. I have wasted more than two weeks waiting for account verification, despite what the FAQ and support articles say. They claim the process should take up to 24 hours, when I reached out to support, they told me it would take 72 hours. After following up again, they said it could take up to a week!!! And yet, well past the week-long deadline and yet no response.Support team will not give you clear answers – they will give different timeframe to get you off the line. They are misleading potential customers with false promises just to keep them on the hook! Is the verification process supposed to take 24 hours, 72 hours, a week, or a month,?! they do not have a definite answer they simply lie straight to your face? Pick a timeframe and stick to it!Engaging with support is an absolute waste of time. It is even worse than talking to their bot—you get nothing but scripted, meaningless responses with zero help.I have been using other trading apps; this is by far the worst trading app out there. Imagine if your money was at stake and you needed help, only to be ignored by a team that clearly does not care.Avoid this App at all cost. do not fall for the trap, as they are not what they claim to be.
开发者回复 3月8日 Hello M.K.H 210. Thank you for taking the time to leave a review. To better assist you, we kindly request that you provide us with your support ticket ID so that we can help you follow up. If you haven't already contacted our support team, please find us at https://www.okx.com/help or email us at support@okx.com.